Reference

What You Agree To When You Use allreels

Everything you do on allreels — opening an account, funding it through PayPal or Venmo, placing a bet — happens inside a defined legal framework.

State-dependent accessAccount terms applyPayPal & Venmo coveredPlay+ prepaid policyPrivacy rights included
allreels What You Agree To When You Use allreels
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about our terms, your account data or a dispute, our support team handles legal inquiries separately from general account help. Reach us through the channels below and label your message with the subject line 'Legal' so it routes to the right team. Response times for legal requests may be longer than standard account support.

Live Chat — Legal Queue Open the chat widget from your account dashboard and select 'Legal / Policy' from the dropdown. A specialist will respond during business hours, typically within one business day.
Email — Policy Team Send legal inquiries to our policy address listed under Account Settings > Help > Legal Contact. Include your registered email and account ID so we can verify your identity before responding.
Mailing Address Request If you need a formal written response for legal proceedings, request our correspondence address through the email channel above. We reply with verified contact details within three business days.
ACCOUNT INTEGRITY

How We Handle Data, Cookies and Account Security

Our data practices are built around the minimum necessary. We collect what we need to verify your identity, process payments through PayPal, Venmo or Play+, and comply with state reporting obligations — nothing beyond that. Here is how each area works in practice.

Data Retention

We keep your account records for as long as state law requires. Once that period expires, personal data is deleted or anonymized. You can request a copy of your stored data by contacting the policy team via email.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how features are used. You can manage cookie preferences in your browser settings; blocking functional cookies may limit account features.

Account Security Practices

Every login is protected by multi-factor authentication sent to your registered mobile number. If you notice an unrecognized session under Account > Security, revoke it immediately and contact support to flag it as a legal matter.

Your Right to Request Changes

You may request correction or deletion of personal data at any time. Submit requests through the policy email channel with your account ID. We will confirm receipt and respond within the timeframe your state requires.

Common Questions About Our Legal Terms

These are the questions we hear most often from people reviewing our terms before or after opening an account. Each answer reflects our actual policy, not a generic placeholder.

Availability depends entirely on your state's law. Access is enabled only in states where the relevant gaming or sports-betting category is legally permitted. Check your account dashboard for your current access status.

Disputes are governed by the law of the state where your account is registered. We resolve disagreements through binding arbitration, not class-action litigation, as stated in the terms you accepted at registration.

Email our policy team using the address in Account Settings > Help > Legal Contact. Include your registered email and account ID. We verify your identity before releasing any data, per applicable state privacy law.

Yes. Every funding method — PayPal, Venmo, Play+ prepaid — is covered by the same account terms. When you fund via any of these, you confirm the source is legitimate and the activity is lawful in your state.

We send a notification to your registered email address whenever we update our terms. Continuing to use the platform after that notice constitutes acceptance of the revised policy. If you disagree, close your account before the change takes effect.

Yes. Submit an account-closure request through Account Settings > Close Account. Any verified balance will be processed through your active withdrawal method — PayPal, Venmo or Play+ — per our standard verification steps.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.